Terms and Conditions

Sosomak (“Sosomak”, “we”, “us”) is an online marketplace operated by Supina Teknoloji A.Ş., Fevziçakmak, Sıla Cd. Kobisan 3, No: 73 F, 42050 Karatay/Konya, TÜRKİYE (Tax office: 000 000 0011, Trade Registry Number: 70037, phone +90 (0332) 503 55 25).

These Terms and Conditions (“Terms”) form a binding agreement between you and Sosomak when you visit the website, create an account, request or send offers, book services, or otherwise use the platform (together, the “Services”). By creating an account or using the Services you accept these Terms and our Privacy Policy. If you do not agree, do not use the Services.

• Platform: the Sosomak website, apps and related services.
• Customer: a person or business that uses the Platform to request, compare or book services.
• Provider: an individual professional or company registered on the Platform to offer services in Türkiye.
• User: any Customer or Provider, or any visitor of the Platform.
• Request: a Customer’s request for offers, including requests made through “Help me find a service”.
• Offer: a Provider’s priced proposal, sent in reply to a Request or directly in a chat (a “Custom offer”), including any revised version.
• Booking or Order: the agreement formed when a Customer accepts an Offer.
• Protected payment: a payment made through the Platform and held by our licensed payment service provider until release under these Terms.
• Content: any text, photo, video, document, review, message or other material posted on the Platform.

• You must be at least 18 years old and able to enter into binding contracts. Businesses must be validly registered, and the person creating the account must be authorised to act for them.
• You must give accurate, complete and current information and keep it up to date. One person or company may not hold several accounts of the same type without our permission.
• You are responsible for keeping your password and login methods secure, and for all activity on your account. Tell us immediately through the Contact page if you suspect unauthorised use.
• We may verify your email, phone number and, where needed, your identity before you can book, receive payouts or use certain features.

Sosomak is an intermediary service provider (aracı hizmet sağlayıcı) within the meaning of Law No. 6563 on the Regulation of Electronic Commerce. We provide the technology that lets Customers and Providers find each other, communicate, agree Offers and, where chosen, make Protected payments.

• Sosomak is not a party to the service contract between a Customer and a Provider, and does not itself provide the services listed on the Platform. The Provider is solely responsible for the services they deliver, their quality, legality, safety and any licences they require.
• Sosomak does not sell products. Where a Provider helps a Customer buy goods (for example in shopping, negotiation or representation services), the sale is between the Customer and the seller.
• Our matching team may suggest services or invite Providers for a Request. This is assistance only and is not a recommendation or guarantee of any Provider.
• Information on profiles and listings is provided by Providers. We may review it but do not guarantee that it is complete or error-free.

• We may check Providers’ identity, business registration, tax registration, professional licences or credentials (for example tourist guide cards or passenger transport authorisations) and insurance.
• A verification badge describes only the specific check named on it, at the time it was completed. It is not a general guarantee of a Provider’s quality, conduct or suitability.
• Providers must keep their documents valid and tell us when they expire or change. We may remove badges, limit or suspend accounts if documents are missing, invalid or expired.
• Services that require a legal authorisation (including passenger transport, tourist guiding, and legal, accounting or other regulated professional services) may only be offered by Providers holding it.

• A Customer can send a Request to one Provider, to several matching Providers, or to our matching team. Customers must describe their needs accurately and answer reasonable questions from Providers.
• Providers reply with Offers stating at least: the services covered and not covered, approach, deliverables, dates, duration, meeting arrangement, who delivers the service, language, price breakdown, taxes, extra or variable costs, payment arrangement, cancellation terms and validity date.
• Providers may also send a Custom offer directly in a chat, including Offers for extra services linked to an existing Booking.
• Before an Offer is accepted, the Customer can ask for changes, and the Provider can edit or revise the Offer. Each revision creates a new version that the Customer must review again. Only the latest version can be accepted.
• A Customer may decline an Offer and a Provider may withdraw an Offer at any time before it is accepted. Offers expire automatically at the end of their validity date.
• Each Offer must state clearly whether it covers the whole Request or only part of it. Customers should check the scope before accepting.

• A Booking is formed when the Customer accepts an Offer. The service contract is concluded directly between the Customer and the Provider on the terms of the accepted Offer and these Terms.
• The Provider must deliver the service as described in the accepted Offer. Any change to scope, price or dates must be agreed in a new or revised Offer on the Platform.
• During a Booking, the Provider may ask the Customer to approve that the service has been delivered, or to approve a new expected completion date. The Customer may approve or decline with a reason. When a delivery request is approved, the Booking is treated as completed on the delivery date.
• The Customer may also confirm completion on their own. If a Customer neither confirms nor declines within 48 hours after the scheduled end, and no dispute is open, the Booking may be treated as completed.
• Users must keep agreements and important communication in Sosomak messages. These messages are the record we rely on if there is a dispute.

• Customers can choose to pay through the Platform (a Protected payment) or, if both parties agree, to pay the Provider directly.
• Protected payments are collected and held by a payment service provider licensed under Law No. 6493 on Payment and Security Settlement Systems, Payment Services and Electronic Money Institutions. Sosomak does not hold Customer funds on its own account.
• A Protected payment is held until the service is completed under section 7, and is then released to the Provider, normally 24 hours later, unless a dispute is open or the law requires otherwise. For Offers with a deposit, each milestone is held and released in the same way.
• Customer fees: a service fee may apply to Bookings paid through the Platform. Any fee is shown clearly at checkout, before you pay. Requesting and comparing Offers and messaging Providers are free.
• Provider fees: Providers pay a commission on Bookings paid through the Platform and a monthly subscription after the free period that follows registration. The current rates, the free period and invoicing details are set out in the Provider Fee Schedule shown in the Provider dashboard, which forms part of these Terms for Providers.
• Prices are shown in Turkish lira, with approximate amounts in other currencies for information. Customers may be charged in another currency at the rate shown at checkout. Providers are paid in Turkish lira to a bank account in their own name.
• Each Provider is responsible for issuing invoices or receipts to Customers where required by law, and for their own taxes, including VAT (KDV) and income or corporate tax. Sosomak issues invoices for its own fees.

Paying a Provider directly is allowed. However, payments made outside the Platform are not protected: the money is not held, Sosomak cannot refund it, and we cannot decide disputes about it. Bookings paid directly are recorded in your account for information only. We encourage Users to keep payments on Sosomak.

• The cancellation and rescheduling terms in the accepted Offer apply. They are shown before the Customer accepts.
• If the Provider cancels, or does not show up, a Customer who paid through the Platform receives a full refund, including any Customer service fee, after a short check.
• If the Customer cancels, the refund depends on the Offer’s cancellation terms. Any non-refundable part is paid to the Provider.
• Refunds of Protected payments are made to the original payment method. Card issuers may need several working days to show them.
• Nothing in these Terms limits the rights of consumers under Law No. 6502 on Consumer Protection and the Distance Contracts Regulation. As services are performed on a specific date or period, the statutory right of withdrawal may not apply once performance has started or for date-specific leisure services, as provided in that Regulation.

• If something goes wrong, contact the other party first through Sosomak messages.
• For Bookings paid through the Platform, either party can report a problem to Sosomak within 48 hours after the scheduled end. While a dispute is open, the payment stays held.
• We review the accepted Offer, messages, delivery requests and any evidence from both sides, and may decide to release the payment to the Provider, refund the Customer in full or in part, or split it. Users agree to cooperate and to provide information we reasonably request.
• Our decision on a Protected payment does not prevent either User from using their legal remedies against the other.

• Only Customers with a completed Booking may review a Provider. Reviews must be honest, based on the Customer’s own experience and must not contain personal data, insults or unlawful content.
• Providers may publicly reply to reviews. Offering incentives for positive reviews, or pressuring Customers to change reviews, is not allowed.
• We may hide or remove reviews that break these Terms or the law, but we do not edit their content.

You must not:

• break any law, or offer, request or arrange services that are illegal, unlicensed where a licence is required, or harmful;
• post false, misleading or infringing Content, or impersonate another person or company;
• hide commissions: anyone who advises Customers on purchases must disclose who pays them and any referral commission;
• harass, threaten or discriminate against others;
• collect other Users’ personal data for purposes unrelated to a Booking, or send spam;
• interfere with the Platform’s security or operation, scrape it, or use bots without our permission;
• create accounts to avoid a suspension, or manipulate ratings, Requests or Offers.

• You keep ownership of the Content you post. You give Sosomak a non-exclusive, worldwide, royalty-free licence to host, display, reproduce, translate and adapt it to operate and promote the Platform, for as long as it is on the Platform and for a reasonable period afterwards for backups and legal records.
• You confirm that you have the rights needed to post your Content, including the consent of people who appear in photos or videos.
• The Platform, its design, software, catalogue structure and the Sosomak name and logo belong to Supina Teknoloji A.Ş. or its licensors. You may not use them without our written permission.

• Provide accurate profiles and listings, using the exact service names from the Sosomak catalogue.
• Hold and keep valid every licence, registration, insurance and permit required for your services, and comply with tax, labour, consumer and safety rules.
• Deliver services as offered, on time, in the language offered, and through the person or team stated in the Offer.
• Respond to Requests and messages within a reasonable time, and keep your availability and booking conditions up to date.
• Keep Customers’ personal data confidential and use it only to deliver the Booking.
• Pay the commission and subscription fees in the Provider Fee Schedule. The subscription can be cancelled at any time and remains active until the end of the period already paid.

• You can close your account at any time from your account settings, after open Bookings and payments are completed or cancelled.
• We may warn, limit, suspend or close an account, hide listings or reviews, or withhold a Protected payment while we investigate, if we reasonably believe that these Terms or the law have been broken, or to protect Users or the Platform. We will tell you the reason unless the law or an investigation prevents it.
• Sections that by their nature should survive termination (including payments due, liability, intellectual property and governing law) continue to apply.

• We provide the Platform “as is” and “as available”. We do our best to keep it running and secure but do not guarantee it will always be available or error-free.
• Because Sosomak is not a party to service contracts, we are not liable for the acts, omissions, services or products of Providers, Customers or third parties, to the extent permitted by law.
• Where we are liable, our total liability to you for any claim relating to the Platform is limited to the fees you paid to Sosomak in the 12 months before the claim, except where the law does not allow such a limit (including for gross negligence, wilful misconduct, or death or personal injury).
• Nothing in these Terms limits rights that consumers have under mandatory law.

To the extent permitted by law, you agree to compensate Sosomak for claims, losses and reasonable costs arising from your breach of these Terms, your Content, or services you provide or receive through the Platform.

We may update the Platform and these Terms, for example to reflect new features or legal requirements. We will give you reasonable notice of material changes, normally at least 15 days, by email or in your account. If you continue to use the Services after the changes take effect, you accept the new Terms. If you do not agree, you can close your account before that date. Changes to Provider fees are announced at least 30 days in advance.

• These Terms are governed by the laws of the Republic of Türkiye.
• Consumers may apply to the Consumer Arbitration Committee (Tüketici Hakem Heyeti) or Consumer Court (Tüketici Mahkemesi) of their place of residence or of the transaction, within the monetary limits set each year by the Ministry of Trade. Consumers resident in the EU also keep the protection of the mandatory laws of their country of residence.
• For all other disputes, the Courts and Enforcement Offices of Konya are competent.
• The Turkish and English versions of these Terms are equally valid. If they differ, the Turkish version prevails to the extent permitted by law.

Questions about these Terms: use the Contact page, message the Sosomak Team from your account, write to Supina Teknoloji A.Ş., Fevziçakmak, Sıla Cd. Kobisan 3, No: 73 F, 42050 Karatay/Konya, TÜRKİYE, or call +90 (0332) 503 55 25.