ESCROW PAYMENT PROTECTION

Your money is safe.
At every single step.

Bumasan holds your payment between buyer and manufacturer. Funds released only when both sides confirm the transaction is complete and correct.

The simple idea — Bumasan as your trusted referee
When you buy a house, a notary holds the money between buyer and seller until keys are handed over. Bumasan does exactly the same for international trade. The buyer pays us. We hold it. The manufacturer ships. The buyer confirms. We pay the manufacturer. If anything goes wrong, funds stay frozen until the dispute is resolved.

Three parties. One safe transaction.

Buyer
Pays Bumasan.
Confirms receipt.
Triggers release.
Pays →
↔
← Confirms
Bumasan
Holds funds securely.
Releases on confirm.
Mediates disputes.
← Ships
↔
Releases →
Manufacturer
Produces and ships.
Receives payment
after confirmation.
STEP BY STEP

How every transaction flows.

1
Both parties
Order agreed on platform
Both confirm specs, price, and delivery terms. This becomes the binding escrow agreement. A unique transaction is opened.
2
Buyer
Buyer pays Bumasan
Wire transfer to Bumasan's dedicated escrow account (SEPA or SWIFT). Escrow opens officially once received. Manufacturer notified immediately.
Important: You are paying Bumasan — not the manufacturer. Your money never goes directly to a company you don't yet have a track record with.
3
Manufacturer
Manufacturer produces and ships
With payment confirmed, the manufacturer produces to spec and ships. Shipping documents uploaded to the platform.
For manufacturers: Real confirmed money exists before you produce a single unit.
4
Optional
Pre-shipment inspection
Book a qualified inspector through the platform to check goods before they leave Turkey. Photo report in 24 hours. Approve or dispute before shipment.
5
Buyer
Buyer confirms receipt
Goods arrive. Buyer has 5 business days to inspect and confirm. Bumasan contacts buyer directly before any auto-release.
6
Bumasan
Bumasan releases payment
On buyer confirmation, funds transferred to manufacturer's bank account within 1–2 business days. Full transaction summary issued to both parties.
MILESTONE PAYMENTS

Funds released in stages.

For larger orders, Bumasan splits payment into three milestones — protecting both sides throughout the transaction.

Example — €5,000 order in three milestones
✓
Order deposit
30% · €1,500
✓
Pre-shipment
40% · €2,000
3
Delivery confirmed
30% · €1,500 held
4
Complete
All funds out
DISPUTE RESOLUTION

Something wrong? Funds stay frozen.

Dispute resolution process
1
Buyer opens dispute within 5 days. Submits evidence — photos, measurements, inspection report.
2
Manufacturer responds within 48 hours with production records, agreed specs, shipping documents.
3
Bumasan reviews all evidence and proposes a resolution — full release, partial, or full refund.
4
Both parties accept or Bumasan issues final binding decision. Funds distributed immediately.
PROTECTION FOR BOTH

What escrow protects.

Buyers protected from
  • Supplier who never ships
  • Goods not matching order
  • No recourse after payment
  • Fraudulent companies
  • Losing money on first deal
Manufacturers protected from
  • Buyer who disappears
  • Non-payment after delivery
  • Unfair dispute outcomes
  • Producing without confirmed funds
  • Unserious buyers
LOYALTY PROGRAMME

Use more, pay less.

STARTER · 1–4
2.0%
Standard rate. Full protection from day one.
TRUSTED · 5–9
1.5%
Reduced after 5 completed transactions.
PARTNER · 10+
1.0%
Best rate for proven Bumasan members.